No hot water AGAIN and the pain of being tied in to E-On

[resident]

Two days ago water started pouring out of the plant room in the basement and into the car park. I reported this to the concierge at the time as it was obvious there was a problem. Yesterday the water level in places near the plant room was deeper than my shoe. Now it's Saturday and there's been reduced hot water (as in it's lukewarm) for two days.

Considering this is the second time in recent weeks that the plant room has led to a problem with hot water for several days, if E-On are not meeting their agreement to provide heat and hot water to hundreds of people in Dalston Square, can an alternative provider be considered? Their charges are extortionate, which is totally unfair if we aren't getting the service we're paying for... 

[joe]

Unfortunately, Eon have monopoly over the provision of hot water here and they can charge what they like and it is very difficult to hold them accountable for poor service. Eon are members of the heat trust network and they are obliged to provide a refund of service charge for any days where the supply is interrupted as well as a refund of £30 whenever the supply is down for more than 24 hours. I recently emailed [e-mail] with the below list of dates where the supply was down:

4th November (24 hour outage)
5th November
31st December
19th January
21st January
30th January
21 February
2 March
3 March
1 April

They agreed to pay the £30 plus refund of the 10 days standing charge (around £15). I'm not sure if the issues on the above dates were across all of Dalston Square but I'd suggest emailing in the above dates to request a refund. If enough people were to do this each time, perhaps Eon would be more incentivised to prevent future issues.

Joe