The latest update from Hyperoptic (thanks to resident Paul for keeping me in the loop):
Further to my email last week, I am pleased to be able to report some progress. The blockages obstructing our fibre route have been cleared, and the work to build the 123m of new ducts is estimated to be complete by 24th February.
We’ll continue to follow this work closely as delivering Dalston Square remains a priority, and will keep you informed of any progress as we receive it.
In the meantime, if you have any questions please contact Customer Support on 0333 332 1111 or by email to email@example.com
Further to my update on 5th Feb, we’re sorry not to have more progress for you. The work to build the new ducts is scheduled to be complete on 24th February but as yet this work has not been given the go-ahead from Hackney Council. We’re very hopeful this won’t affect the target completion date but we’ll know more when we have the decision.
We’ll keep you informed of any progress as we receive it, and we’ll continue to do all we can to get Dalston Square live as soon as possible.
In the meantime, if you have any questions please contact Customer Support on 0333 332 1120 or by email to firstname.lastname@example.org.
It could very well be what is holding up the permissions, i.e. council consulting other companies that might want to land fibre in the building also while they're digging up a main road. I can't see Infinity competing price wise though unless Hyperoptic are unreliable (I read somewhere else that their network was being hammered by a few and as a result packet loss was causing youtube buffering issues etc even though they were on 1gbit ). Anywho, lets hope one of them arrives by July..
We're sorry not to have more progress for you. We’re still waiting for the outcome from the Highways Authority regarding the road closures to clear the blockage obstructing our fibre route. Until we have this we’re unable to provide an estimated completion date for our delivery. We're chasing this decision in tandem with our fibre delivery partners and will continue to do all we can from our side. Thanks again for your patience. Kind regards,
Again, we're sorry not to have more progress for you. We’re still waiting for the outcome from the Highways Authority regarding the necessary road closures to clear the blockages obstructing our fibre route. Until we have this we’re unable to provide an estimated completion date for our delivery. We'll continue to do all we can from our side as connecting Dalston Square remains a priority.
Thanks again for your patience.
Best regards, Customer Support Team
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An update on our installation progress. We're making every effort to understand why the Highways Authority is refusing to waive the embargo on the road works in the area, and have joined forces with local stakeholders in the area to try to reach a resolution. we'll send through any progress as we receive it, but in the meantime if you have any questions, please call Customer Support on 0333 332 1111.
I've contacted our local Councillor, Peter Snell, to email TFL on our behalf due to the lack of action in getting the road works required on Kingsland Road booked in that would allow Hyperopic to bring their service to the Square. Councillor Snell's email to Clive Alexander at TFL ( firstname.lastname@example.org) went out tonight:
Dalston Square is in the Ward I represent and home to large numbers of young professionals often working from home. Many rely on good quality broadband and are supporting a bid by Hyperoptics to install faster broadband connections. Hackney Council has been a keen supporter of Tech City and the growth of Hackney as a focus of high tech industries reliant on high broadband speeds. I understand that Hyperoptics is seeking to use Openreach to install the high speed broadband cables into Dalston Square from Kingsland Road. They have repeatedly tried to contact you to arrange access through the TFL owned land to the west of the site but have simply been ignored. Can you please advise me who they should contact to sort this out.
I thank you in anticipation. Regards
Peter Snell Labour Councillor for Dalston 26 Fassett Square London E8 1DQ
079 4117 9129
The Councillor has suggested we give TFL 10 working days to respond and if by that point we have not heard from them then he will write a formal letter to the CEO at TFL to escalate.
Yes councillor Snell requested more detail from hyperoptic about who they were dealing with at TFL , what roadworks were required, for how long etc. so he could nail down details with TFL direct on our behalf but hyperopic have never provided him with this detail despite chasing them on numerous occasions -i've come to the conclusion Hyperopic are either completely inept or have no intention of ever hooking the square up to their fibre service!
Following our update last week, we have been advised that construction work has been completed and testing of the new infrastructure is due to commence this week. Providing testing is successful, service should be live within the next two weeks.
We'd like to take this opportunity to thank you for your patience over the past few months and we look forward to finally connecting you to Hyperoptic.
It aint so Robert! Contacted Hyperopic as I got this message too and they had added Dalston Square residents to the wrong email -was meant for another development! Still waiting on roadworks being given permission but as its the junction of Dalston Lane and Kingsland road I doubt this will happen anytime soon!
Well may have some progress at last -thanks to our MP Diane Abbott and Councillor Snell applying some pressure on our behalf all the ducting work has now been done by Openreach I've been told today.
Open reach engineer is now due to complete all the fibre cabling to Kingsland exchange this Thursday & if this all goes smoothly, Hyperopic have told me we could be live by the end of the month....fingers crossed then!!